1. Introduction
CMBH Partners LLC (“CMBH,” “we,” “us,” or “our”) operates Royal Gorge Bridge & Park and the website located at https://rgbridge.com (the “Website”).
The City of Cañon City, Colorado, owns the land and bridge associated with Royal Gorge Bridge & Park. CMBH Partners LLC is responsible for operating the park and administering this Website. Unless otherwise expressly stated, references to “we,” “us,” and “our” in this Privacy Policy refer to CMBH Partners LLC, not the City of Cañon City.
We respect your privacy and are committed to explaining how we collect, use, disclose, and protect personal information when you visit our Website, purchase tickets or passes, register for events, contact us, or interact with our services.
2. Information We Collect
Depending on how you interact with us, we may collect the following categories of information:
Information you provide: Name, email address, mailing address, telephone number, ticket and reservation details, event registrations, group booking information, correspondence, and other information you voluntarily submit.
Transaction information: Purchases, payment status, transaction identifiers, tickets, passes, refunds, and related customer-service records. Payments may be processed by third-party payment providers, which handle payment-card information according to their own privacy and security practices.
Website and device information: IP address, browser type, device characteristics, operating system, referring pages, approximate location derived from IP address, pages visited, and interactions with the Website.
Marketing information: Email subscriptions, communication preferences, responses to campaigns, and interactions with advertisements or marketing messages.
Cookies and similar technologies: Information collected through cookies, pixels, tags, analytics services, and other tracking technologies, as described below.
We may also receive information from ticketing providers, marketing partners, or other service providers involved in fulfilling your requests.
3. How We Use Information
We may use personal information to:
- Process ticket, annual pass, event, and other purchases.
- Deliver confirmations, receipts, and service-related communications.
- Manage reservations, group sales, customer inquiries, and guest support.
- Provide information about park operations, attractions, schedules, and events.
- Send promotional communications when permitted by law and consistent with your preferences.
- Analyze Website performance, visitor interests, and marketing effectiveness.
- Improve our Website, products, services, and guest experience.
- Detect fraud, maintain security, and prevent misuse.
- Comply with applicable laws and protect legitimate business interests.
4. Cookies, Analytics, and Advertising
Our Website may use cookies and similar technologies for essential functionality, visitor analytics, performance measurement, personalization, and advertising.
Depending on the services enabled, these technologies may be provided by analytics platforms, advertising networks, ticketing systems, or other vendors.
You may be able to manage certain cookies through your browser or through privacy controls made available on the Website.
[Before publication: identify the actual analytics and advertising technologies in use, explain any targeted advertising or data sharing, and provide the applicable consent and opt-out mechanisms.]
5. How We Share Information
We may share information with:
- Ticketing, payment, reservation, and customer-service providers.
- Website hosting, technology, analytics, and security providers.
- Email marketing, advertising, and communications service providers.
- Professional advisers and contractors acting on our behalf.
- Government authorities or other parties when legally required.
- Parties involved in a legitimate business restructuring or transfer, subject to applicable law.
We do not authorize service providers to use personal information for unrelated purposes when they are processing that information on our behalf.
[Before publication: confirm whether any advertising-related disclosures constitute a “sale,” “sharing,” or targeted-advertising processing under applicable privacy laws.]
6. Your Privacy Rights and Choices
Depending on your residence and applicable law, you may have rights to request access to, correction of, deletion of, or a copy of your personal information.
You may also have the right to opt out of certain uses of personal information, including targeted advertising, sale of personal data, or qualifying profiling activities.
To submit a privacy request, contact us using the information in Section 13 or use the privacy request mechanism provided on the Website.
We may need to verify your identity before fulfilling certain requests. We will not unlawfully discriminate against you for exercising your privacy rights.
Where applicable, you may appeal a decision concerning a privacy request by contacting us and identifying your submission as a “Privacy Rights Appeal.”
[Before publication: confirm which state privacy laws apply to CMBH and implement any required opt-out links, appeal procedures, identity verification, and universal opt-out signal recognition.]
7. Email and Marketing Communications
If you subscribe to marketing communications, we may send you information about park experiences, special events, promotions, and related offerings.
You can unsubscribe from promotional emails using the unsubscribe link in those messages or by contacting us.
We may continue sending necessary transactional or service-related communications, such as purchase confirmations or operational updates, when permitted by law.
8. Data Retention and Security
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, meet legal and accounting requirements, resolve disputes, and maintain appropriate business records.
We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, and disclosure.
No method of electronic transmission or storage can be guaranteed completely secure.
9. Children’s Privacy
Our Website provides information about a family-friendly attraction but is not intended to collect personal information directly from children under 13 without appropriate parental involvement or authorization.
If we become aware that personal information has been collected from a child in circumstances requiring parental consent and that consent was not obtained, we will take appropriate steps consistent with applicable law.
Parents or guardians with questions may contact us using the information below.
10. Third-Party Websites and Services
Our Website may link to third-party websites, social media platforms, payment processors, booking systems, and other services.
Those third parties may have their own privacy policies and information practices. We encourage you to review their policies before providing information.
11. Information Collected at the Park
Certain information collected in connection with park admissions, annual passes, events, guest inquiries, or other operations may be subject to this Policy when handled by CMBH Partners LLC.
Additional notices may apply to specific programs or activities.
12. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technologies, business practices, or legal obligations.
Updates will be posted on this page with a revised effective date. Where required by law, we will provide additional notice or obtain consent.
13. Contact Information
For privacy questions, requests, or concerns, contact:
CMBH Partners LLC
Operator of Royal Gorge Bridge & Park
4218 County Rd 3A
Cañon City, Colorado 81212
Website: https://rgbridge.com